ECG Score Assessment | Easier Cleaner Greener

1. Can customers understand your service without calling someone?

2. Can a customer complete the main task in three steps or less?

3. Is onboarding simple and clearly explained?

4. Can users track status without follow-ups?

5. Are wait times clearly communicated?

6. Can complaints be raised easily?

7. Can teams complete work without repeated manual coordination?

8. Are forms, instructions, and prices easy to understand?

9. Do customers receive proactive updates?

10. Does your system save time compared to the old way?

11. Are SOPs documented for key service processes?

12. Are quality checks done consistently?

13. Are hygiene and safety practices defined?

14. Are responsibilities clearly assigned?

15. Are complaints tracked until closure?

16. Is communication transparent and consistent?

17. Are errors reviewed and corrected systematically?

18. Are service outcomes measured regularly?

19. Is staff trained on quality expectations?

20. Can customers trust what is promised and delivered?

21. Do you measure water usage?

22. Do you measure energy usage?

23. Do you track waste generated by operations?

24. Do you use eco-conscious materials where possible?

25. Are chemicals used responsibly?

26. Do you have a plan to reduce resource consumption?

27. Do you extend product or asset life through better care?

28. Do you report sustainability progress internally?

29. Do you reduce unnecessary movement or logistics waste?

30. Can your environmental impact improve year-on-year?

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